Privacy Policy

This Privacy Policy describes how Drama Go ("we", "us", or "our") collects, uses, stores, shares, and protects your information when you use our mobile application and related services. We are committed to protecting your privacy and handling your data with transparency and care.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Information You Provide Directly

• Account Information: When you create an account, we collect your email address, username, password, and profile information.
• Profile Information: Information you add to your profile, such as display name, profile picture, and preferences.
• Payment Information: If you make purchases, we collect payment information through secure third-party processors. We do not store full credit card details on our servers.
• Communications: Information you provide when contacting our support team or participating in surveys.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, mobile network information.
• Usage Data: How you interact with the App, including content viewed, time spent, features used, search queries, and preferences.
• Location Information: General location data (country/region level) based on IP address for content personalization and compliance with licensing restrictions.
• Log Information: Technical logs including IP address, browser type, pages visited, and access times.

1.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms when you choose to connect your account, or advertising partners for analytics purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the App and its features
• To personalize your experience and content recommendations
• To process transactions and send purchase confirmations
• To communicate with you about updates, security alerts, and support messages
• To detect, prevent, and address technical issues and fraudulent activities
• To analyze usage patterns and optimize our services
• To comply with legal obligations and enforce our Terms of Service

3. Legal Basis for Processing (EEA and UK Users)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on:

• Performance of a contract: To provide you with the App services
• Legitimate interests: For analytics, security, and improving our services
• Consent: For marketing communications and non-essential cookies where required by law
• Legal obligation: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

• Payment processors
• Cloud hosting providers
• Analytics and advertising partners
• Customer support platforms

4.2 Legal Requirements

We may disclose information if required by law, such as to comply with a subpoena, court order, or similar legal process.

4.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Aggregate or De-identified Information

We may share aggregated or de-identified information that cannot reasonably identify you for research, marketing, or other purposes.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, for such transfers where required by law.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information under certain circumstances
• Restriction: Request restriction of processing of your information
• Data Portability: Request transfer of your information to another service
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below. We may need to verify your identity before processing your request.

9. Children's Privacy

The App is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our App and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our App.

11. Third-Party Links and Services

The App may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also provide additional notification via email or in-app notice for significant changes.

13. Contact Us

If you have a complaint about our privacy practices, you have the right to lodge a complaint with your local data protection authority.

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